Our Commitment to Customer Satisfaction
We at Hoopnotica strive to produce the highest quality products and--in order to ensure customer satisfaction--carefully inspect all orders before shipment. However, if for some reason, you are not entirely satisfied with your Hoopnotica product or require a different size or color you are able to return it for a full refund (Minus Return S&H) or exchange within 30 days of receipt.
We DO NOT accept used products for return or exchange.
Product-Specific Return/Exchange Policies
If your order arrives to you damaged or defective, you may return/exchange your product within 30 days of receipt of goods. We will arrange to have your return shipped back to us at no charge to you and either credit the Credit Card used for the purchase for the full amount OR send out your exchange product (with NO additional S&H) upon receipt of your return package.
DVDs & CDs
Opened/Unwrapped DVDs and CDs ARE NOT FULLY REFUNDABLE. Hoopnotica will make the final decision on return value, based on going used DVD & CD sales. You may return your unused DVD or CD still wrapped in its original, unopened plastic wrap within 30 days of receipt of goods for full refund or exchange.
LED Light Hoops
LED Hoops ARE NOT FULLY REFUNDABLE. Please call for details.
We require that all returns over 200 units are palletized in order for us to process the return. If the return is sent non-palletized then a 25% restocking fee will apply.
How to Return an Item
Please note: If you purchased your Hoopnotica product through a third party retailer or an internet source such as Amazon.com , you will need to contact that retailer to process your return.
If you feel the need to return or exchange an order you placed through us, please abide by the following guidelines to help us make the return process as quick and easy as possible for you:
To return your unused purchase in its original packaging within 30 days of receipt of goods email firstname.lastname@example.org with the reason for your return.
We will issue you an Returned Merchandise Authorization or RMA number that will allow us to track your return. Include your RMA with a copy of the original packing slip in your returned package. Please be advised that returned packages without an RMA number may delay the processing of your return and incur a 15% restocking fee.
Send Returns to:
HOOPNOTICA 1800-A Abbott Kinney Blvd. Venice, CA 90291