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FAQ

  • Are Hoopnotica® Hoops adjustable?

    Hoopnotica TravelHoops® are adjustable for petite-sized, adult use. They can be used at 42” or 36.5” in diameter. More specifically: Full Size w/ 6 segments: 1.5 lbs, approximately 42" in diameter. Adjusted size w/5 segments: 1.1 lbs, approximately 36.5" in diameter. Hoopnotica BreakAway® hoops are also adjustable, BaseLine BreakAways can go from 40" to 36" in diameter by removing and replacing the extender that comes in the hoop. SkinnyMini BreakAway hoops can go from a 34" advanced hoop to a pair of mini hoops!
  • Can I learn to teach Hoopnotica® Hoopdance?

    Absolutely! We offer a comprehensive Teacher Training and Certification program, as well as Licensing and Wholesale Programs. For more information, visit our Teacher Training Program page.
  • Can I order a custom run of hoops?

    We would be happy to send you a quote! Custom Orders are specially priced. No minimum quantity is required. Please contact: info@hoopnotica.com for more information and a personalized quote. If you are interested in larger wholesale quantities (minimum of 12) of Custom Hoops, please contact: wholesale@hoopnotica.com
  • Do you have any hoops that are heavier than 2 lbs?

    At this time, we do not, however, our full-sized hoops are constructed so that you can open and close them multiple times, which will allow you to add weight to them at a later date, at your discretion. For most on-body and off-body dance moves, you will start with a hoop weighing about 1.5 lbs, and then go lighter and smaller as you become more advanced. If you are more into “Fitness” such as Zumba and/or Aerobics, then you certainly can try a heavier hoop, perhaps even up to 3 lbs for off body movements. (we definitely would not recommend any heavier hoop than that). Even with this type of training/fitness, you still want to start with a hoop that weighs 1.5 lbs or at least not more than 2 lbs. If you do want a heavier hoop, one option is to buy a PolyPro hoop as well as a regular fitness hoop (Fortie). Then simply slide the PolyPro into the Fortie and push the closure together. This added weight will make for a more difficult strength exercise, and you can also take your PolyPro out and use it for a great cardio workout!
  • How are Hoopnotica® Hoops different from toy hoops?

    Hoopnotica Hoops are “Adult Sized,” meaning that they are much larger (and a whole lot prettier) than a simple child’s toy. Our hoops are weighted at 1.5 lbs, thus providing the perfect amount of momentum and resistance for achieving the optimal cardiovascular workout. As your skill improves, the weight helps to maintain control of your movement and build muscle tone.

  • How do I find a class in my area?

    A full schedule of our Hoopnotica® classes at the Lowes Hotel - Santa Monica can be found on our website. If you live outside the Los Angeles area, there are hundreds of instructors around the country (and world!) who are certified in our program and sell authentic Hoopnotica products. You can search them by clicking HERE. Hoopnotica is growing to meet the needs of an ever-expanding course demand, and we appreciate your patience. If we are unable to refer you to a teacher in your area, please consider our award-winning DVD series, available to ship immediately.
  • How do I get started?

    If you can’t make it to a Hoopnotica class with a Certified Hoopnotica® Instructor, opt to learn at your own pace! Our DVD fitness series is a great way to get started. There is even a troubleshooting section to help you when you are not "quite getting it". (View DVD’s HERE. Find a Hoopnotica class HERE).

  • How do I obtain wholesale information?

    Hoopnotica® offers a range of wholesale & distributor pricing tiers. For more information, please email wholesale@hoopnotica.com
  • How do I prevent my Hoopnotica® Hoop from getting all banged up?

    Hoopnotica expects that you will receive your hoop in perfect condition, and begin to use it immediately. The decorative tape on your Hoop may wear down if you repeatedly drop it on textured surfaces, like concrete or asphalt. We recommend that beginners practice on a soft surface like grass or carpet. Stay away from walls, coffee tables, or wandering children. Even with careful consideration, it is not uncommon for your first hoop to become a bit torn and worn-looking. A well-loved hoop is not always the prettiest (but is often a favorite!). If you love Hoopnotica half as much as we do, we predict that you will acquire many hoops from our collection; ranging from the slightly worn, to those in practically perfect condition—a true testament to your prodigious hooping progress!
  • How Large are Hoopnotica® Hoops?

    Fortie hoops are approximately 1.5 lbs, approximately 40" in diameter.

    TravelHoops are approximately 1.8 lbs and roughly 42" in diameter.

    High Performance Hoops are approximately 13 ounces, roughly 36" in diameter.

    Hybrid Hoops are approximately 9 ounces, roughly 34" in diameter.

    Mini Hoops are approximately 7.5 ounces each, roughly 22" in diameter.

    See our Hoop Guide for a more detailed explanation of hoop sizes.

  • I need a weighted hoop – I want to see results as fast as possible. What is the heaviest hoop you have?

    Hoopnotica = Fun. Excessively weighted hoops (more than 1.5 lbs) are neither fun, nor recommended, as they can be uncomfortable to work with, and may result in injuries. We know that you are excited to sculpt those abs as fast as possible, and a heavier hoop may seem like the quickest solution…to destroying your back, that is!

    There are other weighted hoops on the market, designed to capitalize on the naïveté of the enthusiastic, yet amateur hooper. Don’t buy into it! A 5 or 10 pound hoop generates so much force as it rotates around you, that you could very easily hurt yourself, or someone else by using one. Hurt=Not Fun

  • What are the physical benefits of practicing Hoopnotica®?

    Physical Benefits: Practicing Hoopnotica tones the muscles of the core and the entire body, while also providing an intense cardiovascular workout. Our hooping techniques have you burning between 300 and 600 calories per hour, with low or no impact on your joints. Hooping increases energy; develops balance and coordination; and even improves flexibility.

    Mental/Emotional Benefits: In addition to strengthening the core and blasting away fat, Hoopnotica has the further benefit of calming and quieting the mind. The soft and steady motion of moving within your hoop can provide a peaceful meditation in which stress is reduced, and creative self-expression revealed. With regular practice, Hoopnotica students experience a general improvement in self-confidence as they learn to master new techniques, and maneuver their hoop with joy.

  • What can I expect from my first time with your DVD's or first class?

    Get ready to laugh, sweat and have some fun! Our teachers will guide you through the Hoopnotica® curriculum step by step, at your own pace. You’ll begin with foundational moves such as waist hooping, hip hooping, and halos (spinning the hoop with your hands above the head). Once you have practiced and mastered these basic (but not necessarily easy!) moves, you’ll be ready to forge ahead with more complicated exercises. Before you know it, you will be moving gracefully and manipulating your hoop with intention. Regardless of your level, you are sure to get a considerable cardiovascular workout with just a few minutes of practice. Your heart will be pumping, and your face will be smiling. Most hoopers will agree that it’s pretty near impossible to be angry or stressed in the hoop (but please feel welcome to try).
  • What should I wear?

    As Hoopnotica® Hoopdance is all about movement, your clothing should accommodate that. In our experience, the best items to hoop in are: stretchy jeans, i.e. “jeggings” (the hoop really sticks!), yoga pants, or leggings made of natural fiber material. Slim fitting sleeveless tops are essential for upper body workout, as bare skin is nature's best grip. Try not to wear synthetics such as nylon or rayon, as the hoop tends to “slip”, making the learning process more difficult.
  • What weight and size is best for a beginner? Would a Fortie hoop be better than the TravelHoop?

    I would recommend our Fitness Travel Hoop or any one of our 40" Full Sized Hoops. When you first start hooping, you want a hoop that is at least 40" -42" in diameter, and weighs around 1.5 to just under 2 lbs, so that the hoop has its own momentum to go around your body while you learn to hoop.

    The Travel Hoop is a great beginner hoop because it comes in 6 segments - 42" in diameter and weighing about 1.5lbs, and then when you get a little more advanced, or want more of a challenge, you can take one segment out - use 5 for a 36.5" hoop that weighs about 1.2 lbs. This hoop is like getting 2 hoops in 1.

  • Do you ship to FPO/APO addresses?

    Absolutely! All of our products can be shipped to any FPO/APO address through USPS.
  • Do you ship to Canada and Overseas?

    Yes!! We can ship outside the United Sates.   We are one of the only Hooping Companies that offers affordable International shipping,via a Trackable USPS Priority Mail system.

    We work with a Postal Qualified Retailer for the U.S.P.S. for the majority of our International orders.

    Our Shipper has a strong relationship with the U.S.P.S., allowing Hoopnotica to offer to our International Customers, shipping prices of our products at discounted rates. Our large volumes of U.S.P.S. international orders will allow us to receive the highest possible discounts available – a savings we pass on to you!

    The Trackable U.S.P.S. services that we use, combine the Hoopnotica discounted rates and the security of U.S.P.S. services – giving you the peace of mind that comes with knowing that your mailing is processed by the leader in U.S.P.S. consolidation and is transported by a company (USPS) with over 200 years of experience.

    Your International order will be processed reliably, accurately, and with extreme attention to detail.  You will also receive a Tracking number with each order.

     

    Following is a list of average shipping costs for 1 Full Sized Hoop to Various

    Countries:

     Australia - $47.23
    Canada - $33.77
    United Kingdom $45.82
    We can ship to approximately 225 different countries.  Please call (310) 821-5600
    or 877-464-6676 for a personal shipping quote -
     
    International orders usually ship within 7-10 business days
    from date of purchase.  The reason for the 7-10 business day window, is that we must have minimum weight quantities for each shipment to receive our priority rates.  Within 1-2 business days of the order being shipped out of our International Warehouse Hub, you will receive a Trackable Tracking number.
     
    We look forward to your International Order! 
     
    For USPS shipping to Germany:  Deutsche Post delivers the Priority Mail International parcels in Germany and they are the ones that report back the status to the U.S. Postal Service.

    For International orders, will I have to pay additional customs fees and taxes?

    You may be subject to customs brokerage fees, import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Hoopnotica.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Customs forms for all International packages list the value of your order's contents by product type. For instance, orders containing hoops, accessories, and media (DVD's, etc.) will be listed in a way similar to the following example: 
Hoop value: $39.95 
Accessory value: $ 5.00
DVD value: $24.95
  • How are your products shipped?

    For All Domestic US Orders:  Standard Travelhoop (Blue/Silver & Pink/Gold) orders are normally shipped out within 1-4 business days of receiving them.  Premium and Luxury Travelhoops usually take 4-10 business days to ship, from date of purchase.   Full Sized Hoops take 4-10 business days to ship.  Custom Full Sized and Travelhoops usually ship within 4-10 business days.  ALL HOOPS can be delayed an additional 5 business days, if we are extremely back-ordered, or during certain seasons.  Our products are shipped via FedEx or USPS Mail, which ever is the least expensive for you.   Once your order is shipped, you will receive a tracking number via e-mail. For all contiguous domestic orders, the average shipping time once the order leaves our warehouse is around 3-7 business days.  For INTERNATIONAL orders - shipping time is about 4-9 Business days via USPS Priority Mail, and 3-7 Business days for Express Mail -AFTER leaving our warehouse (usually 7-10 business days after purchase).  Please Note:  Our Flat Rate Shipping applies to contiguous states only.

  • Will my items arrive together?

    Apparel, Accessories, Hoops & DVD combos and CD orders will arrive together.
  • Merchandise Return Policy

    We at Hoopnotica® strive to produce the highest quality products & carefully inspect all products before shipment. If you feel the need to return or exchange your order, please review the following steps to make the return process as quick and easy as possible...

    Before you contact us, if you purchased your Hoopnotica product through a retail store or internet source other than Hoopnotica.com, you will need to contact that retail to process your return.


    Please email  info@hoopnotica.com with the reason for your return. We will issue an RMA number that you will include on your return. Returned packages received without an RMA number will be charged a 15% restocking fee. Please read the product specific return/exchange guidelines below before contacting us.

Damaged/Defective Product: If your order arrives to you damaged or defective, you may return/exchange your product within 30 days of receipt of goods. We will arrange to have your return shipped back to us at no charge to you and either credit the Credit Card used for the purchase  for the full amount OR send out your exchange product (with NO additional S&H) upon receipt of your return package. Please Note: "Squeaking" of a Travelhoop is not considered a defect and/or damaged goods. 

Returns/Exchanges: If for any reason other than damage or defect you do not wish to keep the product you ordered, or require a different size or color- you may return your unused purchase in its original packaging within 30 days of receipt of goods for store credit or exchange. We will NOT accept used goods for return or exchange. You will be responsible for all S&H fees associated with the return/exchange. If you have purchased your Hoopnotica® TravelHoop through a third party retailer, you'll need to go through that retailer for processing of your return.

    Before you return anything to us for any reason, contact us to obtain a Returned Merchandise Authorization number that you must include with your return. The RMA will allow us to keep track of your return, and to help ensure that your refund or exchange is properly handled. Merchandise returned to us without an RMA number will delay the processing of your return and incur a 15% restocking fee.


    No returns after 90 days.

    Send your RMA authorized return merchandise along with a copy of the Packing Slip to:

    HOOPNOTICA

    RMA#:

    606-G Venice Blvd.

    Venice, CA  90291  NOTE on DVDs & CDs:Opened/Unwrapped DVDs and CDs ARE NOT FULLY REFUNDABLE/RETURNABLE.(Hoopnotica will make the final decision on return value but usually based on going USED DVD & CD sales)  You may return your unused DVD or CD still wrapped in its original, unopened plastic wrap within 30 days of receipt of goods for credit or exchange.

    NOTE on LED Hoops: Though refunds are not within our policy, we can provide a replacement and/or credit. Please call for details - 310.821.5600

 NOTE for Wholesale Clients: All returns over 200 units must be palletized in order to accept the return. If the return is sent non-palletized then a 25% restocking fee will apply.

    Sales Tax:

    Sales tax is automatically applied to your order in accordance with state regulations if your shipping address is in CA.

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